Technisch Commercieel Bediende

Customer Service Representative & Inside Sales : 0337

Customer Service Representative & Inside Sales

Challenging working environment // Ideal job for people with commercial flair and mindset // Customer oriented full service company culture // International setting // Career possibilities

The Customer Service Representative & Inside Sales is the first internal contact for the Crosby distributors and end-users (business-to-business). He/she will manage all product related and commercial enquiries, orders and other requests.

You have a lead-by-example role in bringing commercial / sales mindset in the team. Your expertise and valuable input will be key to support the organization in building a state-of-the-art “Customer Experience” level that will exceed the customer expectations when working with Crosby.

You have a drive to really get to know the products and their applications. You will obtain satisfaction in developing yourself towards a Crosby product specialist who is able to contribute to the sales development / product marketing of the Crosby product portfolio.

Some specific job tasks as an Customer Service Representative & Inside Sales:

• Maintaining good daily contacts with distributors/customers;
• Working with distributors to find out what they want, looking for quality solutions and ensuring a smooth sales process;
• Making sure all new orders have been booked and price enquiries have been quoted timely;
• The freedom to take commercial decisions within pre-determined scope;
• Collaborating with the technical support engineers in creating high-quality quotations, supported by the required technical data;
• Working closely together with internal stakeholders, i.e. External Sales, Logistics, Product Management, Engineering, Finance (these colleagues are based in Europa and in the USA);
• Taking ownership of customer issues reported; open-order books, delivery delays, pending quotations and technical or quality related issues.

• The Customer Service Representative & Inside Sales has a bachelor degree or equivalent by experience;
• Customer-oriented and very good communication skills;
• Assertive, sales driven and result-oriented;
• Three years of experience in a similar function;
• Fluent in English and knowledge of two other European languages; knowledge of Spanish or German is a plus;
• Flexible, pro-active mindset;
• Structured way of work; good planning and follow-up.

• Attractive compensation and benefits package including numerous benefits (meal vouchers, health insurance, pension plan);
• Qualitative training throughout your career;
• Interesting career opportunities are within reach.